Representative 2/L1 Help Desk (Customer Service)

SGS_JOB_2191

Admin/Clerical
Remote
Customer Service
call center
inbound
outbound

Contract - 04+ Months

A personal High Speed Broadband internet connection is required (100/25 mbps). Proof will be required prior to any confirmation of an offer and start date. To support telephony software, it must be Broadband and meet the minimum required mbps. You must be able to work with a direct connection using an ethernet cord. Wi-Fi is not permitted. Internet is non-reimbursable by the company unless state law mandates it. If a longer ethernet cord is required from what is provided, you would be responsible for providing the cord.

Job Responsibilities:

  • Must have effective and empathetic communication style in managing inbound calls and communications with clients and team members.
  • Computer experience is required with proficiency in Microsoft Outlook, Word and Excel.
  • Basic alpha number data entry skills with attention to accuracy and quality are essential.
  • Ability to work with people in a team environment while meeting individual performance goals.
  • Must be able to read and interpret policies, procedures and instructions.
  • Effective organizational skills and ability to prioritize a fluctuating workload and competing priorities are essential.

Skills:

  • Managing member issues through a ticketing system
  • Meeting service level agreement (SLA) for resolution
  • Utilizing resources to address issues
  • Documenting all interactions
  • Answering inbound calls and making outbound call follow-ups

Education/Experience:

  • High School diploma or GED

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