Representative I - RX Comm

SGS_JOB_1576

Customer Support
 Rhode Island
Data entry
Microsoft Outlook
Word and Excel

Contract - 06 Months (Contract)

Call center environment but they will not be taking any calls for this assignment; it is more of a support role

Job Responsibilities:

  • Minimum of 1 year in a customer service or call center environment (call center type environments preferred, if doctors’ office then anything below managing 75 calls/day would not translate to similar environment).
  • Must have an effective and empathetic communication style in managing inbound calls and communications with clients and team members.
  • Computer experience is required with proficiency in Microsoft Outlook, Word and Excel.
  • Basic alpha number data entry skills with attention to accuracy and quality are essential.
  • Intermediate math skills are required with attention to detail and quality essential.
  • Experience in a health care setting or insurance industry is a plus, including knowledge of basic insurance and third-party terms and medical terminology.
  • Ability to work with people in a team environment while meeting individual performance goals.
  • Must be able to read and interpret policies, procedures and instructions.
  • Effective organizational skills and ability to prioritize a fluctuating workload and competing priorities are essential

Skills:

  • Data entry; accounting and disclosure application (internal system)
  • Candidate will train on the internal system, hands on training
  • Opening mail
  • Organizing correspondents
  • Entering receipts into systems
  • No customer contacts
  • Should have good data entry skills
  • Able to work independently with little supervision
  • Able to multi-task

Education/Experience:

  • High School Diploma required.

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