Computer Support Associate I

SGS_JOB_1580

Customer Support
 Illinois
imaging computers
replacing printer toner
disposing of outdated assets
and resolving trouble tickets from ServiceNow queues.

Contract - 3 years (Possible extension)

Some driving to other Quad City area locations is possible if additional support coverage is needed (less than 5% of the time) Will provide onsite deskside Tier 2 support to the World Headquarters location through performing the following duties

Job Responsibilities:

  • Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
  • Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
  • Responsible for effective e-mail communications and ability to create and maintain basic documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates – exterior ship orders --inventory, maintenance, or other service records--handling standard facilities administration requests
  • Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
  • Maintains equipment, supplies, data supporting processes or operations. Typical examples include scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
  • Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.

Skills:

  • Knowledge of computing and networking concepts and fundamentals
  • Experience with AV/Conference Room support is required
  • Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
  • Knowledge with agile methodology
  • Knowledge of computer security policies and a general overall knowledge of computer security concepts.
  • 1 year or more IT experience preferred, but recent college graduates will be considered

Education/Experience:

  • Highschool or bachelors ;

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