Customer Support Representative II

SGS_JOB_1581

Customer Support
 Iowa
Knowledge of agriculture
Agriculture operations
Precision Farming
Agriculture or Technology dealer channels

Contract - 3 Years (Possible extension)

Employees are eligible to participate in our comprehensive benefits plan, which includes: • Group Health Insurance (including Vision and Dental) • 401(k) Retirement Plan Job Description: • These positions will be on the Customer Support Team in a Technical Support Center. • This position will require a Bi-Lingual individual to be fluent in Portuguese, as well as English. • This position offers a retention bonus after 6, 12, and 24 months of employment. • This position offers pay increases based on 6, 12, and 24 months of employment. • Retention bonuses and pay increases are forfeited for those who do not complete their assignments or end assignments early. Subject to review.

Job Responsibilities:

  • The ISG R3 (Region 3) Portuguese language support team provides front-line technical support/information/solutions to client’s dealers and customers on Intelligent Solutions Group (ISG)product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within our case management system. Technicians also create and maintain support tools/solutions available online. A few of the 80+ products supported by this support team:Website-Dashboard, Operations Center, Apex Farm Management, Stellar Support, Mobile Apps, GreenStar Displays, StarFire Receivers, AutoTrac and machine guidance.

Skills:

  • Fluent in Portuguese
  • Skills in interpersonal communications, negotiation, and conflict resolution
  • Advanced in verbal and written in Portuguese language abilities
  • Working functional in written and verbal English language abilities
  • Experience with customer service / support
  • High comfort level and experience with consumer software applications
  • Strong computer and troubleshooting skills
  • Ability to work off-shift hours and occasional holidays to support the business
  • Experience with data management

Education/Experience:

  • Knowledge of agriculture customers
  • Agriculture operations experience, including Precision Farming experience
  • Prior work experience in Agriculture or Technology dealer channels
  • Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline

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