Customer Support Representative II

SGS_JOB_1581

Business Professional
 Iowa
Knowledge of agriculture customers
Agriculture operations experience
including Precision Farming experience
Prior work experience in Agriculture or Technology dealer channels
Bachelor's degree in Agriculture
Business
Engineering related field
IT or a similar discipline

Contract - 3 Years (Possible extension)

Benefits: Employees are eligible to participate in our comprehensive benefits plan, which includes: • Group Health Insurance (including Vision and Dental) • 401(k) Retirement Plan Job Description: • These positions will be on the Customer Support Team in a Technical Support Center. • This position will require a Bi-Lingual individual to be fluent in Portuguese, as well as English. • This position offers a retention bonus after 6, 12, and 24 months of employment. • This position offers pay increases based on 6, 12, and 24 months of employment. • Retention bonuses and pay increases are forfeited for those who do not complete their assignments or end assignments early. Subject to review.

Job Responsibilities:

  • The ISG R3 (Region 3) Portuguese language support team provides front-line technical support/information/solutions to client’s dealers and customers on Intelligent Solutions Group (ISG)product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within our case management system. Technicians also create and maintain support tools/solutions available online. A few of the 80+ products supported by this support team:Website-Dashboard, Operations Center, Apex Farm Management, Stellar Support, Mobile Apps, GreenStar Displays, StarFire Receivers, AutoTrac and machine guidance.

Skills:

  • Fluent in Portuguese
  • Skills in interpersonal communications, negotiation, and conflict resolution
  • Advanced in verbal and written in Portuguese language abilities
  • Working functional in written and verbal English language abilities
  • Experience with customer service / support
  • High comfort level and experience with consumer software applications
  • Strong computer and troubleshooting skills
  • Ability to work off-shift hours and occasional holidays to support the business
  • Experience with data management

Education/Experience:

  • Knowledge of agriculture customers
  • Agriculture operations experience, including Precision Farming experience
  • Prior work experience in Agriculture or Technology dealer channels
  • Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline

Related Jobs

Supply Management Specialist

Business Professional
 Iowa
36 Months (Possible extension)

Benefits: Employees are eligible to participate in our comprehensive benefits plan, which includes: • Group Health Insurance (including Vision and Dental) • 401(k) Retirement Plan

SAP experience (preferred)
Comfortable with Microsoft Excel
Word & Outlook
Great attention to detail and ability to work on the production floor
Strong team player in a fast-paced
hands-on environment

Project Manager I (Construction/ Roofing)

Business Professional
 Florida
12 Months

Small Description: The Engineering Site Project Leader is responsible for the efficient managing of engineering projects. Provide a strong Engineering technical expertise in the form of project, development, and management. Provide a high level of technical expertise within a specialty field(s).

Ability to read
analyze
and interpret general business periodicals
professional journals
technical procedures
or governmental regulations
Ability to work with mathematical concepts such as probability and statistical inference
and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions
percentages
ratios
and proportions to practical situations
Ability to define problems
collect data
establish facts
and draw valid conclusions. Ability to interpret
modify and generate engineering drawi

Site Coordinator

Business Professional
 Colorado
05 Months Extendable

Small Description: Manage a Legal On-Site Office Services team with 2 members and must have management experience.

Office 360 proficient
logo

At SGS Consulting, we go beyond resume-job matches, creating meaningful connections and pathways for individuals to thrive in defining careers.

Our Services

Contingent Workforce Solutions

Strategic SOW Services

Payroll Solutions


2025. All right reserved.
logologologologo