Call centre dispatch exp is preferred, will be doing about 80 calls per shift (answering the call, notating, high repetition role)
Job Responsibilities:
- 1-2 years call center experience preferred.
- Demonstrated ability to work with a high degree of accuracy and attention to detail.
- Demonstrated ability to maintain information in the strictest confidence.
- Experience providing customer service, preferably over the telephone, with proven ability to be sensitive to each request and apply strict confidentiality.
- Familiarity with the Internet
- Must be proficient and fully functional in Microsoft Office applications and able to effectively utilize all available office management technology.
Skills:
- Maintains accurate record keeping of calls received.
- Maintaining alarm processing database. (Placing accounts on test and confirming signals)
- Remotely accesses alarm systems to force communications as needed.
- Handles inbound calls for all the above items.
- work under stressful situations
- actively listen and communicate effectively through clear speech and hearing follow instructions
Education/Experience:
- High School Diploma, GED, or equivalent is MUST
