Alarm Coordinator

SGS_JOB_1588

Customer Support
 Rhode Island
knowledge of alarm systems (intrusion
fire
CCTV
access control)
low-voltage wiring
and troubleshooting

Contract - 06 Months (Contract)

Call centre dispatch exp is preferred, will be doing about 80 calls per shift (answering the call, notating, high repetition role)

Job Responsibilities:

  • 1-2 years call center experience preferred.
  • Demonstrated ability to work with a high degree of accuracy and attention to detail.
  • Demonstrated ability to maintain information in the strictest confidence.
  • Experience providing customer service, preferably over the telephone, with proven ability to be sensitive to each request and apply strict confidentiality.
  • Familiarity with the Internet
  • Must be proficient and fully functional in Microsoft Office applications and able to effectively utilize all available office management technology.

Skills:

  • Maintains accurate record keeping of calls received.
  • Maintaining alarm processing database. (Placing accounts on test and confirming signals)
  • Remotely accesses alarm systems to force communications as needed.
  • Handles inbound calls for all the above items.
  • work under stressful situations
  • actively listen and communicate effectively through clear speech and hearing follow instructions

Education/Experience:

  • High School Diploma, GED, or equivalent is MUST

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